The Uber competitive smartphone marketplace is always about new, new, new. The newest phones get all the press and hype, and with the incredible advances in technology, newer handsets consistently deliver features that just months ago were nowhere to be seen. But one of the often-heard gripes concerning Apple, even by their millions of devoted iPhone fans, is that the company routinely rolls out very few technological advancements with each successive iPhone offering.
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That complaint might be behind some recent data which was made available by the 2013 American Customer Satisfaction Index (ACSI) study which uncovered some rather revealing information. The massive survey tracks customer service complaints and reviews, and this year the Samsung Galaxy S III, which was released in June of 2012, delivered the highest customer satisfaction grade of any smartphone with a score of 84 out of a possible 100 points.
That handset tied with the popular Galaxy Note 2 tablet/smartphone for the highest score in the entire smartphone marketplace. Though the iPhone 5 is a much newer handset, it garnered only an 82, beat out in the customer satisfaction department by the award-winning Galaxy S III which received industry praise as the best smartphone of 2012 from multiple sources. The iPhone 4S also scored an 82, with the iPhone 4 logging in with a grade of 81 points.
Where’s the Samsung Galaxy S4 in this testing? It was released after the data was crunched, so we will have to wait until next year to see how it rates. The impressive performance of the Samsung Galaxy S3, currently one penny on contract for the 16 GB version from Verizon at select online retailers, is just another in the long line of accolades and awards the 4G Android smartphone has nabbed. The 4G Galaxy S III delivers a slim and light form factor, Corning Gorilla Glass 2 scratch resistance, and one of the largest high resolution displays found on any smartphone.
Its 4.8 inch screen offers True HD resolution at 720 by 1,280 pixels, with more than 16 million independent colors present. Pixel density is high at 306 pixels per inch, a Qualcomm Snapdragon S4 Plus MSM8960 system chip anchors the hardware package, and a dual core CPU is on board. A generous 2.0 GB of RAM system memory is present, as is a microSD slot. The rear facing camera of 8.0 megapixels can provide simultaneous HD video and image capture, and a front facing chat cam is also on board.
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